FAQs

1. What material is the necklace made from?
Our necklaces are crafted from high-quality, hypoallergenic materials that are nickel-free and safe for sensitive skin. Depending on your selection, they are plated with durable 14k/18k gold or silver for long-lasting shine.

2. Will the gold or silver wear off over time?
No. With proper care, our plating is designed to resist fading and tarnishing. Avoid harsh chemicals and store in a dry place to keep your necklace looking brand new.

3. Is it safe for sensitive skin or allergies?
Yes! Many of our customers have sensitive skin, and they wear My Serava daily with no irritation. Our necklaces are nickel-free, lead-free, and hypoallergenic.

4. What chain length does it come in?
Each necklace comes with an 18-inch chain + 2-inch extender (fits up to ~20 inches). We also offer a 20–22 inch option for a longer fit.

5. Can plus-size women wear this comfortably?
Absolutely! We include a built-in extender and offer longer chains so everyone can find their perfect fit.

6. How fast is shipping?
We provide Premium Express Shipping worldwide. Most orders arrive in 3–7 business days, depending on your location. Tracking details are sent immediately after your order ships.

7. Where are you located?
We are an international online brand. All orders are fulfilled through our trusted logistics partners and shipped securely with tracking.

8. Is this the official store? I saw similar ads.
Yes. MySerava.com is our one and only official store. Ordering here guarantees you get the authentic product with our full warranty and support.

9. What if I order the wrong item or it doesn’t arrive?
No worries. If you receive the wrong product or your order doesn’t arrive, simply contact us. We’ll replace it or refund you right away.

10. Can I buy this as a gift?
Definitely! Many of our customers purchase for birthdays, Christmas, baptisms, first communion, or loved ones battling tough times. Each piece comes in a gift-ready box to make it special.